Effective use of generative AI requires more than knowing how to enter a prompt. This practical CPD course develops AI literacy alongside structured prompting and productivity techniques that can be applied to research, drafting, summarisation, planning, analysis and everyday problem-solving. Participants learn how the way a task is framed, contextualised and reviewed directly affects the usefulness and reliability of AI-generated outputs.

The course introduces repeatable prompt frameworks rather than isolated prompt tricks, helping participants create clearer instructions, provide appropriate context and iterate effectively. It also examines verification, hallucination risk, confidentiality and the importance of retaining professional judgement when evaluating outputs. Participants apply the methods to realistic workplace tasks and develop reusable approaches that can be transferred to their own roles.