Managers increasingly need to supervise work in which AI tools influence research, drafting, analysis, customer interaction and decision support. This course gives non-technical managers the practical knowledge required to lead teams using AI while maintaining accountability for quality, confidentiality and professional standards. It focuses on the management implications of AI rather than the technical construction of AI systems.

Participants explore how to set expectations for appropriate AI use, challenge outputs, recognise limitations and maintain effective human oversight. The course also considers employee capability, productivity, role development and the conversations managers need to have as AI changes established working practices. Participants leave with a clearer framework for managing AI-enabled work confidently and responsibly.